Frequently Asked Questions

How long will it take for my items to arrive?
It usually takes between 4 and 7 working days for your order to arrive.

What if my package still hasn't arrived?
If those 4-7 working days have passed and you still have not spotted a package, please send us an email to info@kumukela.nl . We will then immediately investigate for you.

I would like to exchange or return something, how do I go about that?
No problem! Just send a message to our customer service at info@kumukela.nl . Let us know who you are, the order number you received and why you want to return something. We will then send you all the info you need, and then you can simply send the stuff back with a courier of your choice.

What are the actual costs for returns?
It is fair to say that the costs for returning are yours to bear. Exactly how much it costs depends on which courier you choose. Just check the carrier's website for full details on prices.

What are the rules for returning items?
You always have 14 days to return something, starting from the day you received your items. And of course they must be in their original packaging and have all labels still attached. Oh, and of course they can't have already been used.

Which payment methods do you accept?
We accept a lot of payment methods, such as iDeal, Bancontact, Credit Card, Apple Pay, Google Pay & Amex. And don't worry, all transactions go through secure and reliable payment systems.

What if I haven't received a confirmation email?
Oops, that's not right! Send us an email with your full name and email address to info@kumukela.nl and we will immediately sort this out for you.

Can I still cancel my order?
Certainly! If you would like to cancel your order for any reason, please let us know quickly via info@kumukela.nl . Don't forget to provide your name, order number and reason for cancellation. We will arrange it for you!